Ford Customer Service Champion Cup Recognition Program

Baierl Ford, Champion Cup Winners For Four Years!

 
The cup is given to the dealer with the highest total service satisfaction score in their zone. Baierl Ford beat out 14 other dealers for this honor!

Providing customers an outstanding sales and service experience has always been a trademark of Ford dealers. The Pittsburgh Region Total Service Experience Index "Challenge Cup" Recognition Program embraces this philosophy. Service teams will compete against one another in their respective regions on a mission to continuously improve total service experience. Customer satisfaction will continue to be a top priority for Ford and Baierl Automotive.

"The Champion Cup is a symbol of outstanding customer satisfaction. It tells your customers their experience and satisfaction is what matters most to you." -Alan Scher, FCSD Regional Manager
 

The survey ranks Ford service departments based on the following:

  1. Service overall - convenience, check in process, dealership appearance and waiting area
  2. Service advisor overall - understanding the needs of the customer, treated with respect and answered all questions
  3. Quality of service performed
  4. Length of time to complete the service
  5. Overall pick up process
  6. Car wash
  7. Reviewed inspection report card
  8. Following through on commitments
  9. Overall service experience
  10. Follow up to any concerns

What does this mean to you?  When it comes to service, we are ranked #1 by our customers.  Visit Baierl Ford's brand new service facility today, to find out why!




 

Hours

  • Monday 9:00am - 8:00pm
  • Tuesday 9:00am - 8:00pm
  • Wednesday 9:00am - 8:00pm
  • Thursday 9:00am - 8:00pm
  • Friday 9:00am - 5:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed

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